Category Enterprise 2.0 QUT
ROI from Social Technologies (Microsoft Sharepoint)
Social technology implementations can yield countless benefits to businesses investing in them. In terms of performance and economic measures, these benefits are known as the return on investment (ROI). ROI rates allow a company to analyze the rates of return on money invested in a specific area such as social technology and decide whether or […]
Social Media Monitoring Tools
By now we are all aware that the majority of organizations nowadays are making some use of enterprise 2.0 tools in order to improve their business processes. But essentially how effective are these? In order to find out, organizations usually make use of different social media monitoring technologies in order to assess their social impact. […]
Signal vs. Noise Value Levers
This week’s blog post will focus on an organization from the professional services sector and their use of a blog in order to enhance their business operations. The organization that will be explored is 37 Signals. 37 Signals is a private held web application company based out of Chicago, USA. The company launched in 1999 […]
Value Levers in Non-Profit Organizations (Oceana)
Social media value levers have been discussed in detail among commercial organizations in other blogposts but never in relation to non-profit organizations. Non-profit organizations rely heavily use of social media techniques and enterprise 2.0 processes. “These organizations are social by nature: they depend on social connections and personal appeals to enlist volunteers and to raise […]
Social Media Legal Liabilities (Zappos)
Organizations implementing social media practices are often faced with legal risks. These risks might be external or internal and might arise due to different circumstances. This blog post will examine and analyze the legal risks Zappos could face as a result in their participation and implementation of social media and web 2.0 practices. Zappos is […]
Social Technology Value Levers for Customer Service
It is well known by now that enterprises can successfully implement web 2.0 practices to leverage their productivity. According to a study conducted by McKinsey and Company in 2012, the implementation of web 2.0 practices in an organization lies on 10 social technology value levers. This blog post will explore these technology value levers and […]
Value of Social Technology to Organizations
The global spread of social media and web 2.0 applications over the last years has been enormous. This has played an important role in large organizations, which are typically seen as unable to adapt and keep up with the latest technology trends. According to (Hinchcliffe, 2011), enterprises are 2-4 years behind the rest of the […]
What makes a successful blogpost?
Blogging has become extremely popular over the last years. Building your digital identity has never been easier with so many different platforms and tools at your disposal. This being said, I’d like to introduce to you the Enterprise 2.0 blog with the sole purpose of providing useful insights to industry and organizations on how they […]
Enterprise 2.0 QUT 